Refund policy

RETURNS, EXCHANGES & CANCELLATION OF ORDERS

Refund policy

This policy and details contained below only apply to items purchased online and does not apply to items purchased in our stores whose return are subject to a credit note or exchange only and not a refund.  This does not affect your statutory rights.

 

 

Returning an item

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

We accept refunds or exchanges of pierced items in original packaging.  If it is deemed that the items have been worn or tampered with this may affect your return.

Our refund policy does not affect your statutory rights.

 

The refund policy below is only offered to full price goods, if an item or items were on sale or at a special price we will offer store credit only.

You are very welcome to drop any item or items for return to any of our branches, the goods will be accepted but the refund will be issued direct to the card or method of payment.

 

Return by post

You can return unwanted items to us by post. You will be refunded on the credit/debit card you used to place the order within 28 days.  PLEASE NOTE ALL RETURNS BY POST MUST BE DONE BY REGISTERED POST, WE CANNOT GUARANTEE AN ITEM WILL BE RECEIVED BY US UNLESS IT IS REGISTERED.

Contact us on 068 32683. Place the item into its original packaging and make sure that the parcel is sealed securely. You should also place a copy of the original email you received from us with your details and the product details (PLEASE NOTE WE WILL NOT BE ABLE TO PROCESS THE REFUND IF YOU HAVE NOT INCLUDED A COPY OF THE ORIGINAL EMAIL WE SENT YOU)  3. If the item is in its original condition, we will refund the payment card used to place the order. 4. If you wish to exchange your item, you will need to return it to the Rock Hair Scissors salon as we are unable to process an exchange by post.

*Calls are charged at local rate and may be recorded. We can take calls from 10am-5pm Monday to Friday.

 

Returning a gift

Refunds for gifts can only be made to the payment card used to purchase the goods. If you buy a gift online, the recipient will not be able to get a cash refund if they want to return the item. If a recipient does want to return a gift, we will exchange it for a gift voucher credited to the value of the gift at the Rock Hair Scissors salon within the cooling off period.

Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.consumerconnect.ie

 

Cooling off period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 14 days, which includes any statutory cooling off period.   This only applies to items purchased online and does not apply to items purchased in the store whose return are subject to a credit note or exchange only and not a refund.  This does not affect your statutory rights.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 14 days thereafter.

Cancelling an order before despatch by you or Rock Hair Scissors:

If you change your mind after placing an order, you can cancel it at any time before we despatch it by telephoning us. You will need to give as your name and address details, as well as your order number.

If you cancel part of an order, the postage and packaging charge is recalculated on the number of the items you keep.

Rock Hair Scissors reserves the right to cancel any order before it has been shipped to you.  Should we decide to cancel a sale we will refund your card for the full amount of your purchase including any postage you may have paid.

 

Returning part of an order

If you purchase more than one item in a single transaction you may return certain items and keep others.  This may however leave you owing the postage fee if the items you return leave the items kept under the free postage threshold, for example you order 2 items worth €60 each so the order comes to €120, as the order is over €100 you are entitled to free postage.  If you return one of these items and we refund you the €60 for it the order as it stands is now for €60 only and therefore is liable to the postage charge of €6.50.  In this case we would refund you €53.50 (€60 due less the €6.50 postage charge).

 

If you return an item that received free shipping you will be charged for the shipping costs incurred by Rock Hair Scissors on the original purchase. The postage amount incurred will be on the outside of the original packaging. For example if you purchase an item for €120 free delivery applies, you then return this item for a refund, the original postage incurred by Rock Hair Scissors was €6.50, this amount will be deduced and a refund of €113.50 will be made to your credit or debit card. By making a purchase on this website you are agreeing to the above terms and conditions.